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Our
Guarantee ::
At NaijaHost we are so much confident about our services that
we offer a full 30 days money back guarantee to
our shared & reseller hosting plans. If you
are not fully satisfied within the first 30 days
of the service we would set you a full refund.
All
our shared & Reseller Hosting plans are backed
up by a 30 days money back guarantee.
If you
are not completely satisfied with our services
within the refund time period specified for your
plan, you will be given a full refund of the contract
amount excluding transaction fee and overages.
This
policy does not apply to any additional services
such as overages, disk space, pop accounts, sub-accounts,
Domain Parking accounts, etc. It does not also
apply to dedicated servers and the value add or
addon services associated with these.
If you
are not happy or your expectations are not met
all you need to do is to request for a refund
in the first 30 days and we shall send you a refund
request form which you have to fill and upon the
receipt of the refund request our billing section
would set a refund to the payee's account. We
highly appreciate if you can include the reason
for the refund or why you are leaving our network,
this is done to ensure that we upgrade & improve
our services/network/feature to the highest possible
standards which may meet your requirements in
future.
Accounts
cancelled/terminated by Naijahost for violating our
Acceptable Usage Policy or TOS do not qualify for the 30 days money
back guarantee. If your account is found guilty
& has been cancelled due to violation of our
terms for eg. spamming, warez, you would not be
given any refund.
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